FAQ

How Do I Make My Appointment?

You can make your appointment here. Alternatively, you can visit the website and click on the appointment tab. You will need to enter your details and choose your preferred appointment date and time. You will be required to pay for your appointment at the time of booking and you will then receive a confirmation email of the appointment.

How Many Appointments Do I need?

This really does depend on the details of your case.

I don't live near Mumbles can I still be a client?

Consultations are either online or in person. Please specify when you book your initial session.

What is the cost of the Consultations, Saliva test & Hormone Creams?

Please find the prices here.

How often do I need to see the Practitioner?

This really does depend on the details of your case.

Can I communicate with my Practitioner between Consultations?

You are not able to communicate directly with your practitioner between consultations.

However, If you have any clinical questions and you have seen your practitioner within the last 30 days, you may email your questions to info@claudiajones.clinic. However, if it is longer than 30 days you will need to book a review consultation to discuss your concerns.

Why do I need a Saliva test?

To get a true understanding of your hormonal balance and to decide upon the optimum treatment, it is necessary to measure your hormone levels in the saliva.

What do the Saliva tests include?

This will be discussed with you at your initial appointment.

When do I have to have the saliva test?

The saliva test will be sent to your house and you can take it at your convenience. This will happen after the initial appointment when it has been established what is needed.

How often do I need to have saliva tests?

This will depend on your case. However, once hormone treatment is fully established you will need to have a saliva test annually to make sure the doses of your hormones are optimal.

How do I arrange to have a Saliva test kit?

You can arrange to have your saliva test kit send by emailing info@claudiajones.clinic. The test kit will be send to you. Once you have taken the saliva sample you should use the addressed envelope to send them to the lab for processing.

How much are saliva tests?

You can see the cost of saliva tests here.

When will my Saliva test results be available?

The results will usually be available after 7 to 10 days. They will be simultaneously send to you and the practise if you have given consent. Once the results are back you will need to book a review appointment to discuss the results and adjust the hormone therapy if necessary.

How will I get my Hormones?

Once you have paid for your hormones it will be send to your home address. Please allow up to 7 days for it to arrive.

How will I pay for my Hormones?

After receiving your order by email you will be sent a payment link. As soon as you have paid for the hormones they will be shipped to your home address.

How will I receive my Hormones?

Your medication will be posted to your home address. Please allow up to 7 days for it to arrive.

What is BHRT?

Bioidentical (or body-identical) hormones, are identical in structure to the hormones produced in the human body and tend to be associated with fewer side effects. They are derived from plant sources and are given through the skin - transdermal.

What is the difference between BHRT and HRT?

Historically HRT has been provided using licenced preparations readily available on the NHS in set doses, containing either oestrogen alone or in combination with synthetic progesterone-like compounds called progestogens. However, progestogens are not identical in structure to the natural progesterone produced in the body and can cause side effects.

How much does BHRT cost?

Once treatment is established, BHRT costs approximately £1 - £3 a day. However, it will cost more during the first few months while we establish the correct dose of each hormone for you as an individual.

How long will it take to feel better?

You should start to feel better within six weeks of starting your hormones and supplements although it may be sooner. You should allow 3 months to feel the full effect of the recommended hormones, supplements and remedies.

Are there any side effects of BHRT?

Side effects depend upon which hormone you have been recommended. Often you will be recommended more than one hormone depending on which ones are deficient. Side effects vary between each individual and range from no side effects at all to ones such as bleeding/spotting, breast tenderness, bloating, headaches and acne. Any side effects should settle within few weeks and any remaining should be discussed at your next consultation.

What is the cancellation policy?

Any cancellation or changes to your appointment will require two working days’ notice and any cancellation with less notice will result in the full consultation fee being charged.

Working days are Monday to Friday between 9am to 5pm.