Cancellation Policy

Consultations: You agree to always provide accurate and complete information about you. The results of the consultation will be recorded as required by law. You agree to review and inform us of anything that you believe to be incorrect or inaccurate. At the time of your online consultation: A few days before your consultation, please ensure that you know how to log on. You must make sure that you have good internet access. Consultations need to take place in a private setting. They CANNOT take place if you are in a car, driving, walking in the park, in a café or another non-private environment. You must attend the appointment on time. I will terminate the consultation if the above takes place, and you will need to rebook a new consultation and pay again. Ongoing Reviews: Once your treatment is stable, you are required to have a review every 6-12 months in order to continue treatment. These appointments will take place remotely/in person at your convenience. Please note that if you do not see me for more than 1 year, you will be treated as a new patient and will need to book a new patient initial consultation. Payment: In order to pay for the services, you will need to provide payment card details. You must have appropriate authority to use the payment card which you use for payment. Your card will be charged at the time of booking a consultation. You agree and authorise us to charge your debit or credit card with any charges for services or products that you have purchased. Any failure of authorisation processes will result in the services or products not being provided and any booked consultations will be cancelled. We do not take payments from insurance companies. By proceeding to use Claudia Jones Klinik, you agree to the following: (i) You must disclose all relevant information truthfully to the best of your knowledge. This applies to both during the video consultations as well as any other communication with Claudia Jones. (ii) The services and advice provided to you when you use Claudia Jones Klinik is based on the information you have supplied. It is your responsibility to ensure this information is accurate and complete and you accept that failure to do so (whether intentionally or not) will affect the advice given to you and the medicines prescribed to you and, as such, may have consequences for which neither we can be responsible for. (iv) We share your personal data with CENSA (saliva testing)

Contact Details

• 43 Queen's Road, The Mumbles, Swansea, UK

• 43 Queen's Road, Mumbles, Swansea, UK